How to improve customer experience with Chromecast "cast"

Claire B.
Claire B.

Web Writer

Table of Contents

How to improve customer experience with Chromecast "cast"

Nowadays, every review counts, especially in the hotel industry. A positive review will propel your hotel online at the click of a mouse, while a negative review is less well received, but will nevertheless provide balance to improve bad ratings.

So the question is: how do you collect reviews online after a stay in one of your hotels?

Make guests feel at home by highlighting your IPTV facilities and in-room TV entertainment.

There are many certified review sites that populate search engines. Through reviews, your online reputation is built and becomes an essential part of your future bookings.

The more reviews you generate on the internet, the more visible your hotel is!

Keeping hotel guests happy is not always an easy task. However, by making sure they have access to entertainment content, you open the doors to the interactivity available to guests. Let’s not mince words, they are fond of the latest technology! And to make them feel at home, there’s nothing better than having a streaming tool to watch series or movies on demand.

There’s a must-have that your hotel can’t do without: Chromecast.


Reasons to adopt Chromecast in your hotel

Google’s Chromecast is a connected device that allows you to stream content from your smartphone to your TV. Content streams to the TV screen in seconds using a Wi-Fi connection. With this broadcasting feature, hotel guests can enjoy a tool that meets their needs without having to install anything.

More than 2,000 applications are compatible with the Chromecast. For example, connect to Play Films, select the desired content with your smartphone or Android device. Go to the “cast” button that appears when you are connected to Wi-Fi and within seconds, you are playing an episode of Friends on the TV.

Moreover, the size of our small screens (tablet, smartphone) cannot compete with that of the TV or a smart TV. That’s why adopting Google’s Chromecast improves customer experience. All they have to do is bring their cell phones, Android devices, smartphones, tablets…and they’re all set!

Google Chromecast is also:

  • Easy to install
  • Less expensive than an IPTV or broadcast solution
  • Simple to set up

With Chromecast, you can broadcast your applications, games, and videos without having to make any connections in hotel rooms. The customer is king and clearly benefits from a connected room with free and unhindered data management. If you want to increase your company’s revenue, think about the marketing strategy and the digital means in which you will invest.

Cast seamlessly from Netflix to OCS to Amazon Prime Video or even video games and apps like Spotify and Deezer!

To find out more, read our article dedicated to the advantages of Chromecast and AirPlay here!

Use it like at home

With technology, we can do great things! So by greeting your customers with a personalized welcome message, they can start using Chromecast right away. The on-screen instructions guide your guests to familiarize themselves with the various features. The digital experience in the hotel room will pay off! TV fans can watch their favorite shows live. It’s even possible to cast replay programs from multiple DTT channels.


An investment like this will boost your online reputation! Being on vacation means enjoying the so-called “dolce vita”. So, offering the possibility to use streaming platforms or to broadcast via smartphone on the TV will seduce your Guests.

By offering streaming via Google devices, you will prioritize the comfort and experience of your customers. Forget the traditional use of TV and refresh its functions. Meeting customer expectations means investing in affordable, high-performance solutions and services. Today, an in-room Wi-Fi connection is no longer enough for them. With Netflix, VOD, Disney+, Amazon Prime Video and all the other streaming platforms or apps, we have entered a digital era where it is essential to offer the best customer experience in hotels. So let Guests have the choice to take their favorite series and games right to their room!

Finally, it is important to note that it is possible to cast via the computer directly with Google Chrome. Look for the option in the software’s menu, which allows you to project a browser tab on your TV. From an Android or smartphone, you can also broadcast your Google Sheets spreadsheets to your family or colleagues on TV screens. On a business trip or with your family, casting becomes easy and indispensable!

A turnkey solution : DS First

If you want to offer your customers the ability to broadcast multimedia content on the TVs in their hotel rooms, think of DS First!

Customer satisfaction is paramount, so you need to equip your hotel properly. A good system should make broadcasting easier for users and in no way add to the workload of the entire staff. Google’s tool is the best way to achieve this. However, if you want a flawless installation and the best performance, you should try the DirectStreams solution: DS First.

DS First is not only a solution that offers interactivity in the various hotels. It is a digitalization of all customer needs and know-how for hotels.

  • Flexibility
  • Ease of use
  • Reliability

For security reasons, we install Chromecast kits in the technical rooms. In case of malfunction, we do not intervene in the room, ensuring professionalism and discretion. Also, in order not to deprive your guests of their entertainment, if a device no longer works, another one takes over. It’s as simple as using a remote control!

No inconvenience will disrupt your guests’ stay. We guarantee you 24/7 assistance, 365 days a year.

Do not hesitate to visit our website to find out about our different services. And if you are interested, contact us without further delay!

Our know-how at the service of your hotels